Frequently Asked Questions

Go Port Canaveral is the largest destination management company in Florida for pre and post cruise travel services. We specialize in designing affordable hotel and transportation packages to conveniently complement any Port Canaveral cruise. We partner with hotels, transportation companies and over 3,000 travel agents within the United States and Canada who use our services to enhance their clients' travel experience.

No. Go Port Canaveral is an independently-owned destination management company. We partner with hotels and transportation companies in the Port Canaveral, Cocoa Beach, Cocoa, Merrit Island, Orlando, Melbourne, and Sanford areas to provide accommodations and transportation to meet the unique needs of cruise travelers at an affordable cost.

Volume purchasing power. The high volume of sales Go Port Canaveral is able to produce creates an attractive business arrangement for both the hotel and transportation companies we partner with. This arrangement allows our partners to focus on doing what they do best - providing hospitality, accommodations and transportation - while we take care of the other details surrounding your cruise vacation.

When cruisers purchase a Go Port Canaveral package, they can be confident that there won't be any surprise additional charges. The final purchase price at check-out not only includes hotel accommodations and transportation to and from your destination, but also taxes, tolls, and port fees. Some hotel packages even include breakfast. Gratuities are appreciated by the shuttle drivers but are at the sole discretion of the client.

Our Shared Shuttle service is Go Port Canaveral's most popular and affordable transportation option. When booking this service, you'll share a ride with other fellow cruisers to lessen the cost of the journey. Additional pick-ups or drop-offs may be made along the way as we efficiently transport guests to their destinations.

CANCELLATION POLICY:

100% Refundable Packages: Packages can be cancelled for a 100% refund up to (3) days after the date of purchase provided the date of purchase is more than (3) days prior to the date of arrival.

70% Refundable Packages: Packages can be cancelled for a 70% refund after (3) days from the date of purchase provided the cancellation date is more than (3) days prior to the date of arrival.

Non-Refundable Packages: Packages cancelled less than (3) days prior to the date of arrival are non-refundable.

Change Fees: Changes are complimentary up to (3) days after the date of purchase. Changes that increase the package price are exempt from change fees. Changes made after (3) days from the date of purchase will incur a $50 change fee each time a modification is made to the package. Changes must be made at least (3) days prior to the date of arrival.

We only accept changes/ cancellations via phone at (855) 755-4637 from 9 AM - 10 PM EST seven days a week. Refunds can take 7-10 days to process.

Orlando Airport: Go Port Canaveral's shared shuttles to Orlando Airport run continuously from debarkation until 10 AM and fill up on a first come, first serve basis. These shuttles will not depart the port until they are filled.

** Cruisers with a flight departure before 1 PM are required to self-debark and hop on an early shuttle to ensure they arrive at the airport with ample time to make their flight.

Titusville: Our Titusville Shuttle departs Port Canaveral promptly at 8 AM and 9:30 AM. Be sure to check in with your Greeter at least 15 minutes prior to your selected departure time.

** Cruisers heading to Titusville are required to self-debark to ensure they do not miss their scheduled shuttle time.

Sanford: Our Sanford Airport Shuttle departs Port Canaveral promptly at 9 am.

** Cruisers heading to Sanford are required to self-debark to ensure they do not miss their scheduled shuttle time.

Cruisers staying at a Port Canaveral area hotel should notify their transportation provider of arrival after claiming their baggage. Proper contact information is provided in your Welcome Package E-mail. The pick-up location is in Terminal A, Space 18 at Level 1, Ground Transportation.

Prearranged pick-up times are at 9 AM, 11 AM, 1 PM, 3 PM, 5 PM, or 7 PM.

Cruisers staying at an Orlando area hotel should notify the hotel of their arrival after claiming their baggage. Proper contact information is provided in your Welcome Package E-mail. It normally takes about 5-15 minutes for a hotel shuttle to arrive at the airport.

Cruisers utilizing day-of-cruise transportation should check in at our booth located inside of Terminal A at Level 1 Ground Transportation in front of space A18 at the Orlando MCO Airport. Go Port Canaveral greeters easily spotted in red shirts will seat you on the next available shuttle to Port Canaveral. Shuttles are continuously boarding and departing the Orlando Airport from 10 AM to 1 PM.

Go Port Canaveral Transportation offers a variety of scheduled hotel pick-up times. All pick-up times are clearly outlined for each hotel during the checkout process.

Yes. Every person regardless of age should be accounted for in your party.

Yes. If you are traveling with an infant/ child, you must purchase a seat for them on the shuttle regardless of whether they will be sitting on the lap of an adult.